Fusion specialises in delivering complex web sites and online trading solutions within the insurance sector.

Support Services

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Fusion’s support team consists of support developers educated to Microsoft Certified Professional standard and using state-of–the-art software to manage customers and issues.

The key service provided includes:

  • Direct telephone access to Fusion support staff for ad-hoc technical queries during office hours.
  • 24/7 access to a web-based support desk to enable remote logging of new issues and visibility of the progress of outstanding issues.
  • Investigate and respond to all issues logged according to the agreed Service Levels.
  • Rectify identified defects – where the software does not work in accordance with design.
  • Advice and consultancy on current technological developments.
  • Quarterly account review to include a schedule of time used over the preceding quarterly period and technical support planning to prevent issues arising.

FUSION Internet Solutions Ltd is a certified Microsoft Partner. As strategic consulting developers, we understand how IT can be used to support business objectives. We offer consulting, system design, development, hosting and support services to give customers a competitive edge through rich web solutions. We advise clients on how to bridge business needs to effective IT solutions that can be configured to improve performance and profitability.

 

We specialises in browser based applications. Many of our clients now appreciate the advantages and benefits of accessing data anytime, anywhere in real time on demand via a browser interface, removing the restrictions of geography, working times or locally installed software and infrastructures.

 

We plan, design, develop and host solutions in-house for many customers. Our solution management offers an integrated resource for companies that lack the expertise and personnel to safeguard and manage their own solutions, data assets and server needs. Fusion’s support team consists of support developers educated to Microsoft Certified Professional standard and using state-of–the-art software to manage customers and issues.

 

Fusion's high end web-based Broker solutions for on-line trading within the insurance sector gives Brokers the ability to compete more effectively in a much larger market whilst reducing costs dramatically. Our portfolio of proven web broker components provides an economical means to achieve everything needed for insurance trading on the internet, including Customer Self-Service and Policy Administration through to FSA guideline Compliance, Security and Reporting.